Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for an unwanted item. Once you have informed us that you wish to return your item, you have 30 days to return it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@studentcomputers.co.uk If your return is accepted, we’ll send you a return reference and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@studentcomputers.co.uk.

 

Return Postage

If you are returning an item that is unwanted, the return will be at your cost. This can be sent via your own choice of courier, or we can arrange a collection for £25. Items should be returned in their original packaging, complete with all accessories and documentation. If the item arrives with us damaged, the return will be rejected and you will need to claim with your courier. If you opted for our collection, we will be liable for this.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we do not receive contact within 5 working days of receipt of a physically damaged item, the courier cannot be liable for the damage and a return will not be accepted.*

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds  

We will notify you once we’ve received and inspected your return, then let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. This can take up to 3 working days to reach your account, dependant on the processing time of your bank. Once the refund has been issued from our end, we cannot make any changes or speed up the process.

WARRANTY

First 30 Days

If your item develops a fault, we need to be made aware of the fault within 30 days in order to offer the full options of a refund, repair or replacement. Once we have received the details of the fault and confirmed how you would like this resolved, we will send full return instructions and provide a pre-paid shipping label. This will be valid for 30 days from the date on which the return has been raised.

The item MUST be returned in the same condition that it was received in. We recommend using the same packaging that we used to send the item to you. If you no longer have this packaging, please ensure that the item is packaged securely, in a box with some form of protection. If damage occurs due to poor packaging, the return could be rejected.

Once received, we will notify you and then proceed with inspecting and testing the item. Please be aware that this can take 1-3 working days to complete. If the fault described cannot be replicated, we will contact you for further information and re-test. Please be aware that should the item be found fully working, it may be returned to you.

We will confirm the fault, then notify you of the solution process. You will be kept up to date with any repairs if this is the preferred option and will be notified once the item has been redispatched. If a replacement is preferred, this will be sent out as soon as the fault on the original unit has been confirmed and you will receive notification of this. For refund preferences, we will notify you when this has been processed and ask that you allow up to 3 working days for this to reach your account.

 

After 30 Days

If your item develops a fault after 30 days, please contact us as soon as possible with the fault details. A refund will not be offered in the first instance. Most of our items come with a 12 Month warranty, but please check this on your invoice. We will then email a return reference and instructions to you. Shipping for these returns is not covered, although a collection can be arranged at a cost of £25.

The item MUST be returned in the same condition that it was received in. We recommend using the same packaging that we used to send the item to you. If you no longer have this packaging, please ensure that the item is packaged securely, in a box with some form of protection. If the returned item is returned to us with damage, the return will be rejected and the item returned.

Once received, you will be notified and we will begin testing the item, which can take 1-3 working days. Our technicians will contact you if they require any further information. When the fault has been confirmed, you will be advised of how the issue will be resolved and given a timeframe for this.

We may resolve the issue by either repairing the item or replacing the item in the first instance. We do not offer an immediate refund for returns that are raised after 30 days of purchase. You will be informed when the repaired item or replacement item has been dispatched to you.

Warranty is from the purchase date and will continue on from purchase date, regardless of any repairs or replacements.

 

Warranty Exclusions:

 

• Damaged items including damage caused by liquid, damage caused by dropping the item or mistreatment and any other form of physical damage such as cracks or dents.

 

• Items that have had repairs, upgrades or diagnostics run by third party companies or anyone outside of our company. As the seller, we must be the first point of contact should an issue occur with the purchased item.

 

• Acceptable battery life depletion. This is classed as wear and tear as the battery life of electronic products naturally decreases over time. This also depends on the usage of the item.

 

Please be aware that a return will not be approved for items with any of the above listed issues. Failing to mention any of the above when requesting a return will result in the return being rejected once received and the item will be shipped back to the original address on the order.