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Delivery & Collection Information

Collect from your local DPD Pickup shop

What is DPD Pickup?

DPD Pickup

2,500 DPD Pickup shops in the UK, with a DPD Pickup point within 10 minutes’ drive of 93% of the UK population and 5 minutes’ walk within Central London.

Your parcels will be delivered to your local DPD Pickup shop the next working day, so you can collect your parcels at your earliest convenience.

Please note - Delivery to DPD Stores are Monday - Friday

DPD Pickup has the largest shop network in London, with over 400 local DPD Pickup locations including Doddle sites at key railway stations. DPD also have the smartest Pickup solution with the Rowlands and Numark pharmacy chains and Halfords stores providing your customers with the best in-shop delivery experience.

Several Pickup shops have extended opening times, and you can find which Pickup point is most convenient for you by visiting:

You’ll receive an email or text message with your Pickup Pass and details of your chosen Pickup shop, with the shop’s address and opening times. Please ensure you have your Pickup Pass and Photo ID with you in order to pick up your parcel. If you aren’t able to take your Pickup Pass either printed or on your smartphone,
you’ll need 2 forms of ID - your passport or driving licence and a utility bill.

Collection Prices

£2.95 DPD Pickup - You can collect your parcel from one of 2,500 local DPD Pickup shops, delivered to shop the next working day (Monday to Friday).

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DPD Pickup FAQs

How long will it take for my parcel to arrive at my chosen collection point?

Simply select DPD Pickup as your delivery option at check-out and your order will be delivered the next working day.

How will I know when my parcel is ready to be picked up?

You’ll receive an email or text message with your Pickup pass and details of your chosen Pickup shop, with the shop’s address and opening times.

How long will my parcel stay in the store?

Your parcel will stay in the store for up to 7 days, so you can collect at a time to suit yourself.

What do I need to take when I pick up my parcel?

You will need to take your Pickup pass and photo ID (this is either a photo driving licence or passport). If you aren’t able to take your Pickup pass, either printed or on your smartphone, you’ll need two forms of ID: your passport or driving licence, and a utility bill.

When making a collection, what forms of ID are accepted?

DPD Pickup shops require photographic ID – that is, a passport or photo driving licence – to release your parcel.
The following types of ID are not accepted:

  • Student ID
  • UK citizen’s ID
  • Bus pass
  • Work pass

What should I do if I lose my Pickup pass?

Your parcel number will be in the email/text that your received when the parcel was despatched.
Visit and enter your parcel number and your home postcode. From here you can click to download your Pickup pass.

Can someone else pick up my parcel on my behalf?

The shop will only release the parcel to someone with the same surname. They must have the Pickup pass and their own photo ID.

Can I pick up a parcel in Ireland, the Channel Isles, Isle of Wight and Isle of Man?

Unfortunately there are not DPD Pickup points in these locations

How can I track my order?

You will receive an email/text when the parcel is despatched. Simply click through the link to track your parcel.

When are the Pickup locations open?

The opening times for your chosen store will be shown when you select the shop at check-out. Your Pickup pass will also show the shop opening times.

Where is my nearest DPD Pickup point?

When you enter your postcode at check-out, your closest Pickup points will be shown. You can also view them at

Delivery Information & Prices

Our Delivery Partners

Our Delivery Partners

Key Delivery Information

Delivery Information

We aim to have every order we receive shipped out the same working day, as soon as your order is placed with ourselves you will receive up to date notifications on when your order will be picked and dispatched from our warehouse.

We process orders Monday – Friday (Excluding Bank Holidays) our cut off is 3PM Daily. If you require next working day delivery please place your order before 4pm and select “Next Working Day” during the checkout process.

Saturday Delivery - If you are ordering before 4.00pm Friday then Saturday Delivery is available (additional charges apply).

Deliveries can take place from 8am till 6pm, and Next Day delivery excludes weekends and bank Holidays.

Please inspect your items upon delivery and refuse any damaged goods. If you are unable to check, please sign for your goods as unchecked.

Delivery Prices

FREE Min Spend £5 (UK Mainland only, Up to 5 Working Days. 95% arrive within 3 working days)
£1.95 Spend under £5 (UK Mainland Only Up to 5 Working Days delivery. 95% arrive within 3 working days)
£2.95 DPD Pickup - You can collect your parcel from one of 2,500 local DPD Pickup shops, delivered to shop next day (Monday to Friday).
£3.95 Up to 2 Working Days (UK MAINLAND Mon – Fri)
£6.95 Next Day EXPRESS with 4 hour delivery slot (UK MAINLAND Mon – Fri)
£12.95 Next Day PIORITY Before 12PM Next working Day with 1 hour Delivery Slot (UK MAINLAND Mon – Fri)
£14.95 Saturday Delivery via DPD (UK Mainland only)
£9.95 Non UK Mainland (North Scotland, Northern Ireland, Ireland, Isle of Man etc.)
£19.95 International Shipping (See Countries below) Up to 10 Working Days

International Delivery

We offer shipping services to the countries below, however this can vary depending on the product you are ordering. Please see the checkout to confirm which countries your order can be delivered to along with pricing.














United Kingdom

Delivery Frequently Asked Questions (FAQs)

1) I live outside of the UK, can you deliver to me?

Yes we can ship outside the UK, please see above the places we can ship to.

2) Which courier will ship my order?

In most cases we send your order via DPD. We also use Hermes and Royal Mail

3) Can I track my Order?

95% of orders via our website is trackable, we will send you all the tracking information via email once your order has been dispatched.

4) How can I track my order?

We will send you the tracking link to your order once the order has been dispatched. If this link does not work you can track your order on the courier website. For DPD tracking please go to and for Hermes tracking it is

5) When can I expect my order to arrive?

If you place your order before 3pm on a normal working day, you can expect delivery the next working day. If you order after 3pm on a Friday or over the weekend, your order will be shipped out on the next working day (Which in most cases is Tuesday). If any issues arise whereby your order might be delayed, we will contact you to let you know when your order will be shipped and when you can expect it.

6) I have not got time to wait in all day for my order, can you advise a time slot?

With most of orders that we ship you can track your order and on the day of that delivery you can view the time of your delivery slot. With DPD they offer a 1 hour delivery window (See below), with Hermes they also offer a time slot and this is a 4 hour window (See below)

7) Can I change my delivery address?

Yes, we understand that you cannot wait in for a delivery. At the checkout you will be able to change your delivery address.

If you feel this information has not answered the questions you have, please click this link to contact us, we are more than happy to help